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These quick text responses are designed to make your enquiry management easier across all channels. Please edit & use to support your interactions. *HINT: Ctrl + F = search this page for a key word
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| Melbourne City Campus | Melbourne City campus – Sunday 9 August 2026 Discover what it’s like to study in the heart of Melbourne at RMIT’s City campus Open Day on Sunday 9 August 2026. Explore our facilities, chat with staff and students, and get tailored advice on courses and pathways. Register to plan your day and receive event updates: **https://www.rmit.edu.au/openday** | | --- | --- | | Brunswick Campus | Brunswick campus – Sunday 9 August 2026 Experience RMIT’s creative hub at the Brunswick campus Open Day on Sunday 9 August 2026. Tour our design-focused facilities, talk to academics and current students, and learn more about entry requirements and career options. Register now so you can personalise your visit and get the latest event information: **https://www.rmit.edu.au/openday** | | Bundoora Campus | Bundoora campus – Sunday 2 August 2026 Explore RMIT’s Bundoora campus at Open Day on Sunday 2 August 2026. See our science, health, engineering and education facilities, and get one-on-one advice about courses, pathways and student life. Register in advance to plan your sessions and receive important updates: **https://www.rmit.edu.au/openday** | | Aviation - Point Cook | RMIT Aviation Academy – Point Cook (Sunday 16 August 2026) Take your first step towards a career in aviation at the RMIT Aviation Academy Open Day at Point Cook on Sunday 16 August 2026. Tour our aviation training facilities, speak with instructors and current students, and learn more about pilot training and aviation pathway options. Register to plan your visit and receive event updates: **https://www.rmit.edu.au/openday** | | Aviation - Bendigo | RMIT Aviation Academy – Bendigo (Sunday 25 August 2026) Explore regional aviation pathways at the RMIT Aviation Academy Open Day in Bendigo on Sunday 25 August 2026. See our training environment, chat with aviation staff and students, and find out how to get started on your flying journey. Register now to personalise your visit and get the latest event information: **https://www.rmit.edu.au/openday** |
| Further assistance - Study@ | For further support, please feel free to reach out to Study@RMIT for application assistance! We're available via telephone at: (03) 9925 2260. You can also reach us via live chat services, here.
Otherwise, you're welcome to head into our face-to-face office for a consultation! We're at RMIT Building 22, 330 Swanston St, Melbourne VIC 3000. There's no need to make an appointment on the day, our friendly concierge will assist you when you come in!
We’re open from 9am - 5pm Monday - Thursday, and 10am - 5pm on Fridays. | | --- | --- | | No context emails (international or local) | Thank you for your email to Study@RMIT!
To assist you more effectively, could you please provide a little more information about what you're looking for? If you already have a program in mind, we'd be happy to hear which one you're interested in. You may browse RMIT’s full range of offerings here.
Additionally, could you confirm whether you'll be applying as a domestic or international student? If you're unsure, please share your current citizenship and Visa Subclass number.
If you’d like to speak with us directly, we're also available via telephone at: (03) 9925 2260. Alternatively, you may reach us via live chat services, here. Otherwise, you're welcome to head into our face-to-face office for a consultation! We're at RMIT Building 22, 330 Swanston St, Melbourne VIC 3000. There's no need to make an appointment on the day, our friendly concierge will assist you when you come in!
We’re open from 9am - 5pm Monday - Thursday, and 10am - 5pm on Fridays.
Thank you, we look forward to helping you with your studies! | | Third Party Consent - ATTACH THE FILE BELOW | Thank you for contacting Study@RMIT!
We understand that you are inquiring on behalf of an applicant who is over the age of 18. Please note that, due to privacy regulations, we are unable to disclose any application information or updates without the applicant’s consent.
In order to proceed with your inquiry, we kindly ask that you complete and return the attached Third Party Consent Form. The form requires the signatures of both yourself and the applicant. Once we receive the signed form via email, we will be happy to assist you further.
Thank you for your understanding, and please don't hesitate to reach out if you have any questions. |
Study@RMIT Third Party Consent Form.pdf
| No context email with documents | Thanks for reaching out.
Please be advised, that you are required to log in to upload this to your application as a supporting document. The Study@RMIT team are not an admissions team and we unfortunately cannot add this to your application on your behalf.
If this is a supporting document for a local application, you may sign in here.
If you have already uploaded this document and would like us to confirm that it's there, please provide your:
Full name: Date of birth: Application number:
If this document is for something else, please advise. | | --- | --- | | Connect referral - generic | Thank you for reaching out! Please note that at Study@RMIT we can only assist prospective applicants with applying to study at RMIT. In this instance, our **Student Connect** team can further assist you. You can find their contact details here. | | Connect referral - enrolment | Thank you for your email. Sorry to hear that you’re facing issues with enrolment. Please note that at Study@RMIT we can only assist prospective applicants with applying to study at RMIT, and finding the right program. In this instance, your Student Connect team can further assist you. They will be your go-to team for the duration of your studies with RMIT and have access to your personal enrolment details. Unfortunately, we do not have access to the enrolment systems which you require assistance with. You can find their contact details here. We hope you enjoy your studies! | | IT Connect referral | Thanks for contacting Study@RMIT.
Please note that Study@RMIT can only assist future students with application and finding the right programs at RMIT.
In this instance, you can reach out to the IT Connect team, who can assist you further with account and IT issues. Please find their contact details here. | | SGR Referral | Thank you for contacting Study@RMIT. It's great to see that you're looking to continue into further research education with RMIT University! Please be advised that all research programs are handled independently by RMIT's School of Graduate Research. Due to the nature of your inquiry, this would be better positioned for them.
You can find their contact information here. Please contact the number best suited to your enquiry. Any voicemails will be responded to within 24 hours. All the best with your future study endeavours! | | Award Verification | The Study@RMIT team looks after enquiries relating to local and international prospective students.
If you’re an employer or institution (third-party employment/screening agent), you can verify a student’s qualification and conferral date via RMIT’s award verification service.
There are three ways to verify a student’s qualification:
Alternatively, you can get in touch with Student Connect via:
Though affiliated with RMIT University, it's an independent advisory who will also be able to give you information on organisations not linked with RMIT. You can reach the Skills and Job Centre for a free consultation by following this link or calling +61 3 9925 2552. |
| Enrolling – Password | Thank you for contacting Study@RMIT, and sorry to hear you've been having trouble enrolling!
You can follow the step-by-step enrolment guide to successfully enrol and secure your place at RMIT.
Your Microsoft Account is for your RMIT Student profile. To log in, you will need your Student ID, Student Email and Temporary Password.
Your RMIT student email is your [email protected]
Your initial password is the letter 'p' followed by your date of birth backwards, with an exclamation mark '!' at the end. For example, if your date of birth is 8 April 1998, then your password is p19980408!
You can also change or reset your password. If you require personal help, please contact IT Connect.
If you need further assistance with enrolling, or anything else, your Student Connect team can further assist you. They will be your go-to team for the duration of your studies with RMIT and have access to your personal enrolment details.
You can find their contact details here.
We hope you enjoy your studies! | | | --- | --- | --- | | Deferral | Congratulations on your offer!
You may follow the process outlined here for deferral. Log in to Enrolment Online using your RMIT email address and password. Select Manage Study. Next to the program you wish to defer, select Defer Studies.
If you are already enrolled into class and you want to delay your commencement, you will need to apply for a leave of absence.
If you require assistance with this, you're most welcome to reach out to your enrolment support team - Student Connect. Please find their contact details here. | | | Defer / LOA | If you have accepted the offer, but have not yet enrolled, you are welcome to defer your studies with RMIT! This will ensure that we save you a place in the program for the next available intake.
Otherwise, if you have already enrolled into the program, you are welcome to apply for a **Leave of Absence** to return to your studies at a later date.
Either way - your place with RMIT is secured. If you need assistance with this, the Student Connect team will be able to help! You can find their contact details here. | | | Cancel my Enrolment | Please note that at Study@RMIT we can only assist prospective applicants with applying to study at RMIT, and finding the right program. Unfortunately, we’re unable to cancel enrolment on your behalf.
Please follow the steps outlined here:
Log in to Enrolment Online with your RMIT email address and password. Forgotten your password? Reset it. Select Manage Study. Select Manage Enrolment. Select Cancel Program and follow the prompts.
If you require further assistance with cancelling your enrolment, please contact the Student Connect team for support. You can find their contact details here. | | | Withdraw my App | Thanks for contacting Study@RMIT, and for letting us know of your intentions.
If you wish to withdraw your application, you will need to log into the application dashboard to remove this - we’re unable to withdraw your application on your behalf.
Otherwise, you can also leave your Application untouched in the system, and it will automatically lapse once the intake begins. However, you’re likely to keep receiving emails like this in the meantime, so you may wish to log in and formally withdraw. | | | Decline my Offer | Thanks for contacting Study@RMIT, and for letting us know of your intentions.
If you wish to decline your offer, you will need to log into the application dashboard to do so - we’re unable to decline your offer on your behalf.
Otherwise, you can also leave your Offer untouched in the system, and it will automatically lapse once the intake begins. However, you’re likely to keep receiving emails like this in the meantime, so you may wish to log in and formally decline. | | | Timetable Allocations | Thank you for your email to Study@RMIT. Sorry to see that you've been having trouble with your timetable allocations.
For assistance with your timetable, or anything else enrolment-related, your **Student Connect** team can further assist you! They will be your go-to team for the duration of your studies with RMIT and have access to your personal enrolment details.
You can find their contact details here.
We hope you enjoy your studies! | |
| Further Assistance - Study@ | For further support, please feel free to reach out to Study@RMIT for application assistance! We're available via telephone at: (03) 9925 2260. You can also reach us via live chat services, here.
Otherwise, you're welcome to head into our face-to-face office for a consultation! We're at RMIT Building 22, 330 Swanston St, Melbourne VIC 3000. There's no need to make an appointment on the day, our friendly concierge will assist you when you come in. We’re open from 9am - 5pm Monday - Thursday, and 10am - 5pm on Fridays. | | --- | --- | | App methods (delete what's not relevant for Sem 1 intakes) | If you are wishing to apply for just one program, you are able to lodge a direct application via RMIT. However, if you wish to apply for more than one program you will need to apply via VTAC. You can commence your application by following the link through to VTAC.
Applications are currently open. To begin your application you will need to apply via the Victorian Tertiary Admissions Centre (VTAC) website. Follow the link to begin your application.
Applications are currently open. To begin your application you will need to apply direct to RMIT via the RMIT website. Follow the link to begin your free application. | | RAS preferences | Just a reminder that you can list up to five preferences in your direct application! You’ll receive an outcome for each preference, so it’s best to wait until all results are released before accepting any offer.
Please note that accepting an offer while other preferences are still under assessment will automatically withdraw any remaining preferences. To keep your options open, you may wish to include all relevant back-up or pathway options in your single application. | | RAS Apply link & preferences disclaimer | Applications are open now directly online, it’s free and easy to submit an application. When you apply, you may select five program preferences in a single application. Keep in mind, that all outcomes will be assessed, so it’s best to wait for all outcomes before selecting an option.
You may follow the link to begin your application. | | Timetable disclaimer | With regard to the exact timetable and its flexibility, this is made available to enrolled students, several weeks before classes begin. If it’s not a good fit with your schedule, you’re more than welcome to withdraw from the program before the census date without incurring any academic or financial commitments! | | Free TAFE | We can confirm that yes, this is a **free TAFE priority course!** As a local student (Australian Citizen/ Permanent Resident), if you have not used free TAFE in a different sector already, and have a residential Victorian address, your tuition fee should be waived! When your application is lodged, you'll automatically be considered for free TAFE and this will be confirmed during enrolment. | | Equity Access (Local students only, not for PG or 1 yr Hons programs) | By the way, you might be eligible to apply for Equity Access as part of your application. Some categories require you to provide additional evidence to support your claims. You can find more information on how to apply for equity here! Categories considered for equity access include: Personal information and location Financial Hardship Disability or medical Difficult family life/circumstances I've attached the Equity Access application form. If you'd like to apply for it, just fill it out and send it back to me with the required documents! | | Offer expiry , generic (NOT FOR PROGRAMS THAT LAPSE) | Your offer will remain valid until classes start!
If all places fill however, your offer may lapse early. We always encourage students to accept an offer early and progress through to enrolment to avoid disappointment! | | Application due date - generic (NOT FOR DEADLINE PROGRAMS) | Applications will stay open right until the intake commencement, unless all places have been filled. So technically, applications may close at any moment! We always recommend applying early for the best chance of admission.
If you need a hand with your application, let us know! |
| Introduction - Assistance | Sure, I can help you with this today! Do you mind if I confirm a few questions with you first so that we’re on the same page? |
|---|---|
| Info Seeking | Would you mind sharing with me your highest level of prior studies? |
| App Check | Sure, I can check this out for you! Could you please share your application number? It begins with ‘APL’ |
| Warm Transfer | I will need to transfer you through to my colleague, who can further assist you with this matter. Please stay on the chat and they will be with you in just a moment! |
| Transfer - Connect | No worries, I’ll need to put you through to the Student Connect department who are able to further assist you with this. Please stay on the chat, and I’ll transfer you through now |
| Warm Closing | No worries! Let me know if there’s anything else I can help with, otherwise I hope you enjoy the rest of your day. |
| Inactive Chat Wrap Up | Sorry, I will need to close this chat due to inactivity. If we can still help you today, please feel free to rejoin the queue! |
| Channel / Situation | Phrase |
|---|---|
| General | Want me to just get it started for you now? |
| General | I can take care of that for you — it’s quick and we’ll go through it together. |
| General | Happy to do the application with you while we’re here, if that makes it easier. |
| General | If it helps, I can pop the application through for you now so you don’t need to worry about it later. |
| General | Most students I speak to prefer when I do it with them — would you like me to take care of it? |
| General | I can do the app for you on my end. You’ll just need to confirm a few details with me. |
| 🧍♂️ For hesitant or unsure students | Totally up to you — but I can submit the application now so you’ve got it in the system. You’ll still have time to make a call later. |
| 🧍♂️ For hesitant or unsure students | No pressure to decide everything today, but I can do the application now and you can update or change it later if needed. |
| 🧍♂️ For hesitant or unsure students | If the form’s the annoying part, I can handle that for you. |
| 🧍♂️ For hesitant or unsure students | Happy to get it all sorted while we’ve got momentum. |
| 🕓 For time‑sensitive situations | Since places can fill quickly, I can get the application in now and you won’t miss out. |
| 🕓 For time‑sensitive situations | We’re still within the window — I can process it right now for you. |
| 🕓 For time‑sensitive situations | Let’s lock it in while we’ve got everything in front of us. |
| 💬 Live Chat–Specific | I can fill that in for you on my end if you like — we just need a few quick details. |
| 💬 Live Chat–Specific | I’ve got everything I need here. Would you like me to submit your application now? |
| 💬 Live Chat–Specific | Want me to take care of that for you now? It only takes a few minutes. |
| It has been X days since I applied what is going on? | We recently had a February intake and this was the priority but as this intake is closing soon you can expect your application to begin the assessment process soon. We apologise for the wait. Please contact your agent for any updates from here. (If they don't have an agent then use the below) We recently had a February intake and this was the priority but as this intake is closing soon you can expect your application to begin the assessment process soon. We apologise for the wait and we will be in touch with updates soon. For any further questions, please contact [email protected] or call us on +613 9925 2260. | | --- | --- | | When will I receive my offer letter? My application number is X. | I'm afraid that we are unable to discuss specifics over private message, but we'd love to help. Please email us at [email protected] with your: