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Navigation

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Useful Resources

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Amy’s Mob: 0468 348 179

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Staffing

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**Casual Roster**

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CONTENTS

Click to navigate!

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Staff Essentials

Work Day

Genesys Cloud

Genesys Work Modes

Concierge Shift Guidelines

B22 Asset Loans 💭 Salesforce Activities

****📊 Salesforce Dashboard

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GENESYS ORG ID: N3764649RRMIT

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Staff Input

SFK Request / Edit Form Updating / Fixing RMIT Webpage Mistakes! Salesforce Updates

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Group Chat Updates

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Enquiry Guidelines

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Useful Quick Responses for Study@RMIT Interest Area Sales Resources

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➡️ Guidelines: Lodging Hours

• Log your working hours into Work Day, under the Cost Centre: CC_10062
• Remember to log your hours exactly as you worked them! For example, if you had 2 x 30 minute meal breaks, please log according to those times (instead of a lumped 1 hour break)
• If you’re unsure, follow the Channel Roster as a source of truth!
• If you’re on channels and are late to a break or get stuck on an inquiry after your shift is over, please message to let us know! 🤠

➡️ Guidelines: Availability

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OPEN DAY 2026: ALL casuals working with Study@ to work city Open Day this year on Sunday 9 August 2026 | 10am - 4pm If you are not available, please inform ASAP

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• Logging Your Availability
• WFH Shifts
• Availability Archives

⬇️ Availability

Holiday Block Out Times 2026 🏝️

June Availability 2026 ☃️ 🕯️

July Availability 2026 🐿️ 🧙🏼‍♂️

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